Our policies are designed to be fair and transparent. We strive to make every return and refund process as smooth as possible.
At SkNutrition, customer satisfaction is our top priority. Our cancellation and refund policy is designed to be fair, transparent, and hassle-free. We want you to shop with confidence, knowing exactly what to expect if you ever need to cancel or return an order.
We understand that plans can change. Here is how order cancellations work at SkNutrition.
Orders can be cancelled free of charge before the package is handed over to the courier partner.
Once the order is dispatched, cancellation is not possible. You may refuse the package at delivery or initiate a return after receiving it.
Multi-item orders can be partially cancelled before dispatch. Refund will be processed for the cancelled items only.
Clear timelines for returns and refunds to set the right expectations.
Returns accepted within 7 calendar days from the date of delivery. The product must be in its original sealed condition.
Refunds are processed within 5-7 business days after the returned item is received and inspected at our facility.
Refunds are credited to the original payment method. UPI payments are refunded within 24 hours of approval.
To ensure hygiene and safety standards, returns are accepted only under specific conditions.
The product must be returned in its original factory-sealed condition with all seals, labels, and packaging intact.
If the product arrives damaged, defective, or with broken seals, we offer a full refund including shipping charges.
If you received an incorrect product, we will arrange free pickup and process a full refund immediately.
Returns for change of mind are accepted only if the product is sealed and unused. Return shipping charges may apply.
Certain products and scenarios are exempt from our standard return and refund policy.
For hygiene reasons, products with broken seals or visible usage cannot be returned or refunded.
Complimentary items, free samples, and promotional gifts are not eligible for return or exchange.
Returns for international shipments are evaluated on a case-by-case basis. Please contact our support team.
Submit return via dashboard or email within 7 days of delivery
Our team verifies eligibility and shares pickup details within 24 hours
Courier collects the package from your address at no extra cost
Quality team inspects the returned item within 48 hours of receipt
Refund is initiated to your original payment method within 5-7 business days
Our support team is ready to assist you with any cancellation, return, or refund requests. Reach out to us and we will take care of the rest.